Customer Support
At Ballarat Pokies, we understand the importance of reliable and responsive customer support. If you need help with anything related to our services or website, please don't hesitate to reach out.
Live Chat Support
Our live chat is available 24/7 for your convenience. Our support team will be happy to assist you with any questions or issues you may have. Please click on the live chat icon in the bottom right corner of this page to start a conversation.
Email Support
If you prefer email, we also offer email support. You can reach us. We aim to respond to all emails within 24 hours.
Help Centre and FAQ Access
For more general information on our services or technical issues, please visit our Help Centre. The most common questions are answered in our FAQs section.
Verification Support
If you need assistance with account verification or have any concerns about your identity, our support team is here to help. Please contact us through live chat or email for further guidance.
Technical Troubleshooting and Responsible Gambling Assistance
We understand that technical issues can be frustrating, which is why we offer dedicated technical support. Our team will work closely with you to resolve any problems related to our website or services.
In addition, if you're experiencing difficulties related to responsible gaming or have concerns about your gambling habits, please reach out to us for assistance. We provide access to trusted resources and tools designed to help manage your gaming activities responsibly.
General Support Workflow
If you contact us through live chat, email, or other means, our support team will aim to respond promptly. If needed, we may escalate the issue to a dedicated specialist for further assistance.
We strive to resolve issues efficiently and effectively to minimize downtime and ensure an optimal user experience. Our team is committed to delivering high-quality customer service while adhering to industry standards for data protection and security.
Multilingual Support
Our support services are primarily offered in English, catering to our primary audience of Australian players. However, we may provide limited assistance through email in other languages upon request.
Preferred Contact Methods
Please choose the contact method that suits you best:
Self-Service Options
For faster issue resolution, we recommend using the Help Centre first to check if your question has been answered. This will often provide a quick solution to technical issues or basic account-related questions.
We're committed to delivering exceptional customer support and appreciate any feedback on how we can improve our services further.
